POSITION SUMMARY:

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front-office operating statistics, as well as prepares the hotel morning shift for check out processes as well as other needs to ensure the day crews are stocked and ready for the day.  We are willing to train the right person.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

This position consists of four (4) ten (10) hour shifts that are inclusive of weekends and is overnight.

NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:

• Posts room charges and taxes to guest accounts.

• Processes guest charges voucher and credit card vouchers.

• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

• Transfer charges and deposits to master accounts.

• Checks to see that all charges are assigned to the appropriate departments.

• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.

• To Verify that all charges posted from the POS Software reached the correct guest folios and also not missing.

• Prints up to and files reservations for the next business day.

• Verifies all account postings and balances.

• Verifies that room rates are correct and posts those rates to guest accounts.

• Monitors the current status of coupons, discounts, and other promotional programs.

• You are able to function as a front desk agent especially in terms of check-in and check-out procedures.

• Tracks room revenues, occupancy percentages, and other front office statistics.

• Prepares a summary of cash, check, and credit card activities.

• Summarizes the results of operations for management.

• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

• Prepare of End of day procedure.

• Must have complete knowledge of emergency procedures.

• Balance the day’s charges, making corrections as necessary.

• Run end of day process in property management software (PMS).

• Understand the principles of auditing, balancing, and closing out accounts.

• Knows how to operate PMS, typewriters, and other front office equipment.

• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed

• Perform nightly balancing of in-room video and long-distance telephone services

• Understand and knows how to perform check-in and check-out procedures.

PREREQUISITES:

Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.

Experience: Experience handling cash, accounting procedures, and general administrative tasks. Must also be computer literate and able to effectively use Microsoft Word, Microsoft Excel, Microsoft Outlook, as well as be comfortable using PMS and CRM tools via the computer.

Drug Tests: Must be able to pass a drug test and be open to random drug testing.

ABOUT LONDON BRIDGE RESORT

London Bridge Resort is Lake Havasu’s premier all-suite, waterfront resort. Located in the heart of Lake Havasu City, AZ, guests enjoy one and two-bedroom suites with a number of amenities including Splash Pool and Waterslide, and fitness center – offering a variety of options for every guest. Guests can experience three unique dining options – Martini Bay, Splash Grill, and Kokomo – all providing different atmospheres and menus. For more information or to book your stay, call 928.855.0888 or visit: http://www.londonbridgeresort.com/.